Customer Service Brand Ambassador Expert (BAE)

Boomerang BPO is seeking a Customer Service Brand Ambassador Expert (BAE) in Cape Town, Western Cape. In this role, you will assist customers through various channels such as phone, email, and live chat, focusing on delivering high-quality service and building positive relationships. Daily tasks include responding to customer inquiries, resolving issues, and capturing interactions accurately in internal systems. The position requires a minimum of two years of customer service experience, specifically in a contact center or BPO environment. Candidates should have a Matric/Grade 12 qualification and be fluent in English, demonstrating strong communication skills. The ideal applicant is approachable, empathetic, and adaptable, thriving in a fast-paced setting. This role suits individuals who are solution-oriented and take pride in providing excellent customer service while representing the brand professionally. The working arrangement details are not specified in the advert.