Customer Service Agent

The Motor Industry Bargaining Council is seeking a Customer Service Agent based in Cape Town. The role involves managing inquiries and complaints, providing support via phone and in-person, and conducting preliminary investigations to resolve issues. The agent will also handle office tasks such as managing petty cash and supervising temporary staff, while ensuring adherence to the organization's service standards. Candidates should possess strong interpersonal skills, including telephone etiquette, and the ability to work under pressure while maintaining a diplomatic approach with clients. Problem-solving skills and the capacity to make informed decisions are essential, as is the ability to build effective relationships with both clients and colleagues. The position requires a meticulous approach to tasks and the ability to work independently while also being a team player. The advert does not specify the required qualifications or experience, nor does it mention language requirements or the working arrangement. This role is suitable for individuals who thrive in a customer-focused environment and are committed to delivering high-quality service.