Customer Service Representative – Nights

TTEC is seeking a Customer Service Representative for night shifts in Cape Town, South Africa. In this role, you will engage with customers by answering their inquiries and providing solutions to their issues, ensuring a positive customer experience. Daily tasks include responding to incoming communications and conducting research to resolve customer concerns. The position requires customer service experience and a Matric/NQF Level 4 qualification, along with South African citizenship or permanent residency. Basic computer skills are necessary, as you will need to navigate multiple systems effectively. The role is suited for individuals who are adaptable, reliable, and possess strong communication skills, demonstrating empathy and professionalism in all interactions. This position is office-based, and TTEC emphasizes a supportive and inclusive company culture.