Customer Success Manager - Mid Market
Remote
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Karbon is hiring a Customer Success Manager for its Mid Market team, working remotely. The role focuses on managing a portfolio of clients, building strong customer relationships, supporting renewals, monitoring account health, and finding ways to improve value and reduce churn risk. It also involves using product knowledge to share updates with customers, guiding projects that support change, and feeding customer feedback back into the business. This role would suit someone who enjoys consultative client work, takes ownership of outcomes, and likes helping customers succeed.
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